Privacy Policy
1. Introduction
Pinetree Health ("Pinetree," "we," "our," or "us") is committed to protecting the privacy, security, and confidentiality of the information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, services, and AI-powered revenue cycle management solutions.
By accessing or using our services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Information You Provide
We may collect information that you voluntarily provide to us, including your name, contact information, business or practice details, account credentials, billing and payment information, communications with our team, and any information submitted through contact forms, demo requests, or other interactions with our services.
Information Collected Through Our Services
As part of providing revenue cycle management services, we may process claims data, insurance and payer information, patient account information, billing and reimbursement records, and operational workflow data necessary to deliver and improve our services.
Automatically Collected Information
When you visit our website or use our services, we may automatically collect certain information, including your IP address, browser and device information, website usage data, cookies and analytics information, and system logs and performance metrics used to maintain security and service reliability.
3. How We Use Information
We use the information we collect to provide and improve our services, manage client relationships, process billing and payments, communicate with users, monitor platform performance, maintain security, comply with legal obligations, and support the delivery of our AI-powered revenue cycle management services.
4. Data Security
We maintain administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. Security measures may include encryption, access controls, monitoring systems, and secure infrastructure providers. While no system can guarantee absolute security, we continuously work to protect the information entrusted to us.
5. Data Sharing
We do not sell personal information. We may share information with trusted service providers, infrastructure partners, professional advisors, or regulatory authorities when necessary to provide services, comply with legal obligations, protect our rights, or maintain the security of our platform.
6. Cookies & Analytics
Our website may use cookies, analytics tools, and similar technologies to understand website usage, improve performance, measure engagement, and enhance user experience. Users may control cookie preferences through their browser settings.
7. Data Retention
We retain information only for as long as necessary to provide our services, fulfill contractual obligations, resolve disputes, maintain security, and comply with applicable legal and regulatory requirements. Retention periods may vary depending on the nature of the information and applicable laws.
8. HIPAA & Healthcare Information
Pinetree Health provides services to healthcare organizations and may process healthcare-related information on behalf of our clients. We maintain administrative, technical, and physical safeguards designed to protect sensitive information and support our clients' compliance obligations.
When acting as a service provider, we process information only as authorized by our clients and applicable agreements. Pinetree Health does not use healthcare information for purposes unrelated to providing services to our clients unless otherwise permitted by law.
Where required, Pinetree Health may enter into Business Associate Agreements with healthcare providers and other covered entities.
9. Use of Artificial Intelligence
Pinetree Health may use proprietary artificial intelligence systems to assist in performing revenue cycle management activities. AI-generated outputs may be reviewed, validated, supplemented, or overseen by qualified personnel as appropriate to support service quality, compliance, and operational accuracy.
10. Your Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to access, correct, update, or request deletion of information we maintain about you. To exercise these rights or submit a privacy-related request, please contact us using the information provided below. We will review and respond to requests in accordance with applicable laws and our legal obligations.
11. Third-Party Services
Our website and services may contain links to third-party websites, products, or services. We are not responsible for the privacy practices, content, or security of third-party services and encourage users to review their privacy policies independently.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Updated versions will be posted on this page with a revised effective date.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at general@pinetree-research.com.
